SHIPPING POLICY /
We offer FREE SHIPPING to all our customers in both New Zealand and Australia. Including to rural areas. International shipping is charged at a reduced rate of $10.00 to all overseas customers.
All our orders are sent via NZ Post / Courier services ensuring prompt and safe shipping all around New Zealand. Orders can be delivered to your home, work or to any other nominated address in New Zealand. We are unable to deliver to a Post Office Box. If you are concerned with the security of your package please facilitate your order being delivered to a more secure address.
Orders placed before 12pm (Mon-Fri) are usually dispatched on the same day, subject to stock availability. Orders placed after 12pm during the week or at weekends are processed and dispatched the following working day. Our aim is to dispatch all orders within 24 hours after receipt of payment. If there is a delay in processing your order we will notify you by email. Please note no orders will be dispatched until full payment has been received. Please allow a couple of extra days delivery time for orders to rural addresses. Please note that during peak periods such as Christmas, Easter, Queens Birthday, Mother’s Day or Anniversary days there may be a slight delay in the dispatch of your order. Please allow extra time for delivery when placing your order.
We use Courier Post and all orders are sent via Express Parcel Overnight delivery service. Delivery times are overnight to most urban areas, and 2-5 days for rural delivery. Courier Post provide an excellent fast and reliable delivery service so we tick all our parcels with Authority to Leave. If you are not at home the courier will choose the safest place to leave your parcel. If you do not want us to select Authority to Leave please let us know. When placing your order please make sure you include the name of your suburb in the address to help with prompt delivery. Please be aware that once the courier has picked up your parcel from us delivery it is out of our hands.
You will receive a tracking number via our dispatch email. Please track your order online. You can follow the progress of your delivery by inserting your tracking number here https://www.courierpost.co.nz/ or by clicking through directly from the link sent to you via email.
What to do if my order does not arrive.
Check your front doorstep or letterbox for a calling card. Check that the shipping address on your was correct. If you have any further queries please contact Courier Post directly at Customer Care Team 0800 COURIER 0800 268 743.
The Customer Care Centre is open 7am-6pm Monday to Friday and 8am -12 midday Saturday. Remember to have your tracking number ready to quote.
Damaged or lost packages
We fully accept responsibility for properly packing and addressing your parcel. But we act only as an agent on your behalf for shipping via the courier companies and in the event of the loss or damage to goods in shipping this becomes a claim on the courier company. We will make every effort to obtain compensation on your behalf under such circumstances. Unfortunately, we cannot be responsible for stolen packages once a tracked item has been registered as delivered. If you receive a product from us that appears to be damaged or defective, please contact us immediately. We will gladly exchange damaged orders reported within 72 hours of delivery. Please include a photo of damaged goods in your email for replacement.
Return & Exchange Policy
We hope you will be completely happy with your purchase and that it arrives to you in perfect condition. However, should you experience a problem with your order please notify us immediately at firstname.lastname@example.org
If by the off chance we sent you the wrong product please let us know immediately. We will arrange for return courier collection of the order and send you the correct product. Promptly. All returns must be returned in their original condition, un-used and un-opened.
If you are not completely satisfied with your order we are more than happy to offer a refund or make an exchange as long as you return it to us with 14 days, unopened, unused and in its original condition. Return shipping must be prepaid and by a traceable method to ensure safe and documented delivery. NUN takes no responsibility for missing incoming deliveries. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note we cannot refund postage and packaging unless goods are deemed to be faulty. Your complete customer satisfaction is important to us and we are committed 100% to addressing any issue’s you may have.
Please feel free to email us at email@example.com
STORE POLICY /
NUN takes the greatest care creating each and every one of its products from start to finish. We hope this care process filters right through to you. We want you to truly love and enjoy using our skincare. Our commitment is for 100% customer satisfaction with every purchase that you make. Our aim is that you are completely happy with the service we provide. We highly value and appreciate each and every business transaction.
We are continually striving for perfection in everything we do. If you have any ideas or better ways that we can improve on our service please be sure and let us know.
Please let us know if you have any new product suggestions. We want to stay relevant and in touch with all our customers wants and needs.
We especially love hearing any stories or reviews that you may want to share with us. It’s wonderful having customer feed back and getting to know a little more about you. Please be sure to let us know any positive differences that NUN is making to your skin health and wellbeing.
Privacy & Safety
We currently use Paypal, an industry leader, as our payment gateway. All transactions go directly through Paypal, where they are securely encrypted and processed on their servers. NUN never sees or has access to your private financial information.
For any wholesale or retail inquires please feel free to contact us by email at firstname.lastname@example.org
- Credit / Debit Cards
- Direct Credit/internet Payments